Shipping policy
Pirate Transfers is built around fast production and shipping. The following policy explains our turnaround times and what happens once your order leaves our facility.
Production Turnaround
Pirate Transfers offers next-business-day production on qualifying orders.
Next-business-day production means your order is scheduled to be produced and shipped by the end of the following business day. It does not mean your package will be delivered the following day.
Business days are Monday through Friday, excluding holidays and other posted closures.
Orders requiring additional information, payment verification, or correction of an order-related issue may be delayed until the issue is resolved.
Order Cutoff Time
Orders must be received before the current cutoff time displayed by Pirate Transfers to qualify for next-business-day production.
Orders received after the cutoff will be considered received on the following business day.
Shipping and Transit Times
Shipping times shown at checkout are carrier estimates and begin after your order has been produced and picked up by the carrier.
Selecting an expedited shipping service speeds up carrier transit. It does not change Pirate Transfers' production turnaround unless specifically stated otherwise.
Delivery dates provided by shipping carriers are estimates unless the carrier specifically guarantees the selected service.
Tracking Information
When available, tracking information will be sent to the email address or contact information associated with your order.
Tracking information may take time to update after a shipping label is created or the package is transferred to the carrier.
Carrier Delays
Once a package has been accepted by the shipping carrier, its transportation and delivery are outside the direct control of Pirate Transfers.
Weather, carrier disruptions, transportation delays, holidays, and other circumstances may affect delivery.
Pirate Transfers is not responsible for carrier delays after an order has been shipped. However, if there is a problem with your shipment, we will make reasonable efforts to help you determine what happened and pursue available options with the carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an incorrect address, contact Pirate Transfers immediately. We will make reasonable efforts to correct the address if the order has not yet shipped, but changes cannot be guaranteed.
Pirate Transfers is not responsible for packages delivered incorrectly or returned because of an address submitted incorrectly by the customer.
Additional shipping charges may apply if an order must be reshipped.
Lost Packages
If tracking indicates that a package has been lost in transit, contact Pirate Transfers so we can review the shipment and, when appropriate, work with the carrier.
Packages marked as delivered by the carrier may require additional investigation before a replacement, refund, or other resolution can be considered.
Damaged Packages
If your order arrives damaged, please photograph the shipping package, shipping label, and affected contents before discarding any packaging.
Contact Pirate Transfers promptly with your order number and photos so we can evaluate the issue and, when appropriate, pursue a claim with the shipping carrier.
Local Pickup
If Pirate Transfers offers local pickup as an option at checkout, customers will be notified when their order is ready.
Please do not arrive for pickup until you have received confirmation that your order is ready.
Production Delays
Although we work hard to meet our advertised turnaround times, equipment failures, severe weather, power outages, supply disruptions, carrier interruptions, or other circumstances outside our reasonable control may occasionally affect production.
If a significant delay affects your order, Pirate Transfers will make reasonable efforts to communicate the delay and available options.
Questions About Your Shipment
If you experience a shipping issue, contact Pirate Transfers with your order number and a description of the problem.
Our goal is to get orders printed quickly, shipped quickly, and headed your way as promised.